Data and privacy

The models

• EU datacenters. All models run in datacenters in the European Union.
• No retention at the model provider. Your questions and the answers are not kept there.
• No training. Your data is not used to train models.
• No onward transfer. Your data is not passed on to third parties beyond what is needed to deliver the service.

These points describe our primary provider. Your organisation can switch on a fallback in My Typno: when the primary provider is unreachable, a request then goes to a second provider, also in the EU, under that provider's terms. The fallback is off by default.

API and MCP

Typno does not store what you send or what comes back. Per request we keep what is needed for the invoice and for limits: the time, the model, the number of tokens, the cost and which key was used.

Chat

The chat is different, because it keeps your conversations so you can come back to them.

• Conversations and files are stored at Typno, on our servers in the EU: your messages, the answers, the files you add and the images that are made.
• They stay until you delete them. Deleting a chat removes its messages and files.
• Only you see your chats. Your organisation sees what the chat cost, not what was said.
• Web search. When Web is on, the search terms go from our own search service to public search engines, without your name or account. Pages are fetched from our server, not from your computer. Switch Web off to keep a conversation away from the web.

Do not put information in the chat that you may not store outside your own systems.

Answers can be wrong

Language models make mistakes and can state them with confidence. Check anything that matters before you rely on it.